Medical Information
"Bridging the gap between healthcare providers and scientific knowledge with reliable, accessible, and timely medical information"
Handling Product Inquiries, Complaints, and Product Quality Complaints (PQC)
“Ensuring Excellence in Customer Support.”
At CliniResource, we take pride in our comprehensive Medical Information Services, which include a dedicated response center equipped with cutting-edge technology, instruments, and a highly-trained team of healthcare professionals.
Our focus is on efficiently receiving, triaging, and responding to medical inquiries, product quality concerns, and Adverse Drug Reaction (ADR) complaints related to medical products authorized for our clients in English- speaking countries.
Our Response Center operates with precision, ensuring that each inquiry and complaint is handled with the utmost care. We provide a dedicated line for receiving calls and facilitating follow-ups to address product complaints associated with ADRs.
Our 24/7 physician team, specializing in the relevant therapeutic areas, stands ready to respond promptly and effectively.
Our physicians are not only well-versed in clinical matters but are also trained to deliver standardised responses. This includes providing Frequently Asked Questions (FAQs) and comprehensive answers concerning medical inquiries and product ADR complaints. Communication channels include email, fax, or even postal mail by courier, ensuring flexibility and convenience for our clients.
Medical Information Contact Center (MICC)
“Empowering Stakeholders with Accurate, Timely Information.”
A Medical Information Contact Center (MICC) serves as a centralized hub for managing inquiries related to medical, scientific, and product-specific information from healthcare professionals (HCPs), patients, and other stakeholders. It ensures the dissemination of accurate, compliant, and up-to-date information, supporting informed decision-making and fostering trust.
Key Features of Our MICC Services
- Accurate and Evidence-Based Information
We ensure all responses are grounded in the latest scientific evidence, clinical data, andproduct information while adhering to regulatory and ethical standards. - Multi-Channel Support
Our MICC operates across diverse communication channels—phone, email, chat, and web portals—offering seamless access to information for stakeholders in their preferred format. - Global and Local Reach
With expertise in managing global operations, we also offer localized support, ensuring that regional regulatory, cultural, and linguistic nuances are respected. - Rapid Response Times
We prioritize efficiency, delivering accurate responses within short turnaround times to meet the critical needs of HCPs and patients. - Regulatory Compliance
Our processes align with global and local pharmacovigilance and promotional compliance standards (e.g., FDA, EMA, MHRA), ensuring high-quality, legally compliant interactions. - Integrated Safety Reporting
We seamlessly integrate adverse event (AE) and product quality complaint (PQC) reporting into MICC operations, ensuring swift identification and escalation of safety concerns.
CliniResource tailor MICC solutions to fit your organizational needs, whether it's 24/7 support or specialized services for a particular therapeutic area OR you’re a startup launching a new product or a global organization managing an extensive portfolio, our MICC solutions scale to meet your requirements.
Emergency Unblinding for Clinical Trials
“Ensuring Patient Safety While Preserving
Study Integrity.”
Our unparalleled clinical experience in providing 24/7 emergency response services allows us to offer strategic solutions to small, medium and global pharma companies. We offer an immediate, ever-present point of contact regarding any help or information that is required during Clinical Trials.
Our 24/7 standby clinical experts minimise the response timeline to 30 minutes for each unblinding request from the trial site. They also ensure the trail unblinding when it is deemed necessary.
Medical Information team further ensures SAEs reporting to the Sponsor Pharmacovigilance within 24 hours. Clini Resource’s 24/7 global medical response service ensured the client’s commitment to patient safety and compliance with ICH -GCP regulations.
Subject Counseling Services
“Enhancing Participant Understanding and Engagement.”
In clinical trials, effective subject counseling ensures that participants are well-informed about the study, its procedures, potential risks, and benefits. This not only enhances compliance and retention but also fosters trust, leading to higher-quality data and successful trial outcomes.
At CliniResource, we understand that empowered participants lead to successful trials. Our subject counseling services combine expertise, empathy, and innovation to create a supportive environment that drives engagement and trust.
“Tailored Communication for Optimal Engagement.”
Customised Responses to Queries
Information-driven environment, providing accurate, personalized, and relevant responses to queries is essential for building trust and meeting stakeholder expectations. Whether addressing healthcare professionals, patients, or regulatory authorities, customized responses ensure clarity, compliance, and satisfaction.
Our customized approach ensures that your stakeholders receive timely, compliant, and impactful communication that strengthens relationships and supports your organizational goals.